FAQs
Other than a little of your time - nothing upfront. We do not charge our clients fees for the advice process. Should you choose to proceed with any recommendations, we are paid a commission directly by the insurer. We believe in complete transparency, and all commission details are clearly outlined when we present your Statement of Advice.
How much will this cost me?
1
Getting started is simple. Reach out via our contact form or send us an email, and we’ll organise an initial conversation to understand your needs and answer any questions you may have. No pressure, no overwhelm - just a clear starting point.
2
How do I get started?
That is ok, and you are not alone. Part of the advice process is really understanding what your circumstances are and what concerns you have so we can tailor solutions that fit your unique requirements. No two clients are the same and we will help to guide you clearly through every step of the process.
I have no idea what cover i need?
3
One of the most valuable parts of having an adviser is knowing you’re not navigating a claim alone. If you or someone listed on your policy experiences a medical event or unexpected circumstance, we’ll help guide you through the claims process, explain next steps, and support you along the way.
What if I need to make a claim?
4
A common misconception and the short answer is often, no. It’s important to remember insurance can look similar on the surface, but the detail matters. Our role is to help you understand the differences between options, avoid gaps in cover, and find solutions that genuinely fit your life, family, or business whilst factoring in affordability.
IS it cheaper for me to go direct to the Insurance Company?
5
Great - we can review what you already have. Many New Zealanders have cover through their bank, work, or policies taken out years ago that may no longer suit their circumstances. We’ll help you understand what you have, identify any gaps, and make sure it still aligns with your life today.